Feedback or Case Follow up


At East Herts, we believe in continous improvement and your feedback plays an invaluable role in this process. The "East Herts My Account" platform was developed with our community in mind, aiming to deliver a seamless, user-friendly experience for all of our residents.

Click on this feedback link

 This dedicated link is your direct channel to us. Whether you've encountered an issue, have a suggestion, or just want to share your experience, we're eager to hear from you.

Remember, every piece of feedback, whether praise or constructive critique, plays a crucial role. Together, we can refine and elevate the East Herts My Account experience for our entire community.

Case Follow-up

Before chasing up a case, please check the following:

  • Does your submission email contain an SLA (service level agreement)? If so, please refer to the SLA for the expected response time.

  • If there is no SLA, has it been more than 10 days since you received your confirmation email? If so, you may chase up your case.

Please note that we aim to get back to you as soon as possible, but on occasion we may need longer to review your case and get a resolution for you.

If you have a case reference number, please include it in your communication. Your case reference number starts with EHDC and was emailed to you once you completed and submitted the online digital form. If you are not able to find your case reference number, please tick the "no reference number" option below.

Click on this follow up link